Complaints Policy Document

​Binca takes customer complaints seriously and is committed to resolving them promptly and fairly. To raise a concern, customers can contact our dealership manager by phone, email, or in person and we will acknowledge receipt within two business days. We will investigate each complaint thoroughly, keeping you informed of progress and any steps we take to resolve the issue. Where appropriate we will offer remedies such as repair, replacement, refund, or goodwill gestures, and we aim to reach a resolution within 14 business days. If you remain unsatisfied, we will explain escalation options, including referral to relevant industry bodies or ombudsmen. Please view our complaints policy to see how we will handle any complaints.​